personalised care for you
ur aim is to provide a high quality service with our customers at the centre. We strive to create a safe, friendly and caring environment, where people are treated with courtesy, dignity and respect. Whether supporting you in your own home or in supported accommodation, we recognise that everyone’s support needs are different.
It is our ethos to understand an individual’s strengths and abilities and adapt our service accordingly, providing enabling support that develops independence and promotes involvement in day-to-day activities.
We recognise that our staff are our greatest asset and actively promote a culture of learning and development – encouraging our staff to be the best that they can be.
Our Care Workers, Personal Care Assistants and Support Workers are directly employed by us, where they are continuously assessed and provided with ongoing training to ensure skills and working practices are up to date.
We select our staff very carefully by undergoing a rigorous recruitment and training process that ensures our carers have the same passion and dedication that we, and our customers, have come to expect.
Each applicant who wishes to join Orchid Care must have a wealth of experience and undergo a series of checks including; Enhanced DBS, proof of identity, written professional references, a complete employment history, and mandatory training updates if needed.
We provide regular quality assurance checks by talking with you directly about your satisfaction, altering our care programme and making improvements where necessary.
We are accredited and regulated by the Care Quality Commission (CQC) and a member of the United Kingdom Home Care Association (UKHCA) and you may also be asked about your care directly by one of their inspectors because they regulate some of the services we offer.
They are responsible for making sure certain services, such as homecare, meets lawful requirements and fundamental standards of quality and safety.
Our customers safety and happiness are our priority.